Privacy Policy

1. Introduction

Approscate ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are registered at 21 Abbotts Pl, Springfield, Chelmsford CM2 6RD, United Kingdom, and can be reached at +44 1245 377721 or [email protected].

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Information provided through contact forms or consultation requests
• Account information if you create an account with us
• Payment information for purchases or service bookings
• Communication preferences and newsletter subscriptions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Geographic location data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process your orders and manage your account
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud or security issues

4. Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Contract: Processing necessary to fulfill our contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligation: Processing required by law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data transmission protocols

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Customer account information: Until account closure plus 7 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Transaction records: 7 years for tax purposes

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal information
• Right of Rectification: Request correction of inaccurate information
• Right of Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw previously given consent

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not complied with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Information:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk